Resources & FAQs
Questions we are asked, answered plainly.
If something here is unclear, or your question isn’t covered, ask us directly.
Using BRIDGE
What does BRIDGE actually do?
We coordinate the practical steps around care: working out the next step, arranging appointments and referrals, organising investigations and reports, following up after discharge, coordinating home support through partners, and keeping authorised family members informed.
Do I have to be a member?
To receive personalised coordination, yes. You can read everything on this site without joining, but a case can only be opened by a registered member with consent in place.
Why is membership required at all?
Membership is the identity, consent, and records layer. Without it we cannot verify who we are speaking to, record what you agreed, or hold ourselves to an auditable standard.
Can BRIDGE tell me what is wrong with me?
No. Assessment, diagnosis, prescribing, and interpretation of results belong to licensed providers. We help you reach the right one and organise what follows.
What if my situation is outside your scope?
We say so, explain why, and suggest a sensible alternative route rather than opening a case we cannot deliver.
Emergencies and safety
Is BRIDGE an emergency service?
No. BRIDGE cannot dispatch an ambulance or provide emergency treatment. For chest pain, severe breathlessness, collapse, stroke signs, heavy bleeding, seizure, severe injury, or similar, call 112 or go to the nearest emergency facility immediately.
What is the safety check on Start Here?
A conservative red-flag screen shown before any detailed enquiry. It is a safety step, not a clinical assessment, and it does not replace seeing a clinician.
What happens if someone deteriorates during a case?
We escalate within our scope: contacting the treating provider, and directing you to emergency services where indicated. We do not manage clinical deterioration ourselves.
Consent, privacy, and family
Who can receive updates about a patient?
Only people the patient has authorised, at the level of detail they specified. Authorised contacts are recorded and identity is verified before health information is shared.
I am paying for my relative’s care. Does that give me access to their records?
No. Payment is not consent. A competent adult decides who may receive their health information, and that decision can be changed at any time.
What information do you share with providers?
Only what is necessary and authorised for the specific action we are carrying out on your behalf.
How is my data handled?
Under the Ghana Data Protection Act 2012 (Act 843), with minimum collection at each step, defined retention, access controls, and a route to request or withdraw. See the Privacy Policy.
Should I send medical documents through this website or WhatsApp?
Not for anything sensitive. We will ask for documents through a secure channel once a case is open and permissions are recorded.
Fees and providers
What am I paying for?
Membership gives access to the BRIDGE system. Case fees pay for coordination work: calls, verification, arrangement, documentation, and follow-up. Provider charges, tests, medicines, and partner rates are paid to those providers.
Does a higher tier mean better medical care?
No. It means more access, continuity, and responsiveness from BRIDGE. Clinical treatment is delivered by providers and is not influenced by your tier.
How do you choose which provider to recommend?
On fit, availability, location, service capability, known cost, your preference, and safety. Where any financial relationship could influence an option, it is disclosed.
Can you guarantee an appointment date or price?
No. We can be persistent, well-prepared, and quick to take a cancellation. We cannot commit on a provider’s behalf.
Emergency guidance
Call 112 or go to the nearest emergency facility for chest pain or pressure, severe difficulty breathing, collapse or unresponsiveness, stroke signs affecting face, arm, or speech, heavy bleeding, seizure, severe injury or burn, thoughts of harming yourself or others, a limp or very hot infant, or sudden severe pain and rapid deterioration.
Do not wait for a BRIDGE response in these situations. Once the immediate crisis is managed, we can help with follow-up, reports, discharge planning, and home support.
Where to go next
How BRIDGE Works
Membership, the case pathway, roles, consent, and response standards.
Membership & Fees
Access levels, what case fees cover, deposits, refunds, and hardship.
Legal centre
Privacy, terms, membership terms, consent, complaints, and cookies.
Start Here
Safety check first, then the right route for your situation.