How BRIDGE works
Membership, cases, and what happens next.
Who can join. What membership covers. What happens once a case opens. What a coordinator can do — and what stays with your clinician. And when we’ll tell you a situation is outside our scope.
The case pathway
01
Join BRIDGE
Membership sets up your identity, consent, and records.
02
Open a case
You describe what help is needed. We screen for emergency indicators, clarify what falls inside our scope, and estimate the coordination work, cost, and likely timeline. If the situation is not something we can help with, we say so and suggest a sensible alternative route.
03
Agree the plan and the cost
Nothing proceeds until you have agreed what we will do, what it costs, and who may receive updates. Where a deposit is required for out-of-scope or extended work, that is stated before the work begins.
04
We coordinate
A coordinator contacts providers as you have authorised, presents the options we find, and documents each attempt, cost, and barrier. You receive practical updates and agreed actions rather than a stream of unfiltered messages.
05
We follow through and close
We follow up, escalate within our scope, record what happened, and close the case with a documented outcome. A case does not close simply because advice or a referral was issued. If something changes, the case can be reopened.
Who does what
The division of responsibility is deliberate. It is what keeps coordination safe.
A BRIDGE coordinator may
- Clarify the request and confirm consent
- Identify suitable services and present options
- Contact providers on your behalf where authorised
- Help arrange appointments, referrals, and investigations
- Organise documents and help share them with permission
- Follow up, record barriers, and escalate within scope
- Keep you and authorised family members informed
Only a licensed provider may
- Assess, examine, and diagnose
- Prescribe, dispense, or change treatment
- Interpret results and explain clinical meaning
- Decide on admission, discharge, or referral
- Provide emergency treatment
BRIDGE does not comment on whether a clinical decision was correct. Where a member wants a second opinion, we help arrange one.
Who can join
Membership is open to adults arranging support for themselves, and to relatives or caregivers arranging support for someone else. Where you are acting for another adult, we need that person’s consent, or a lawful basis, before we share health information or act on their behalf.
You can learn what BRIDGE does before joining. Personalised coordination, however, only begins once membership, identity, and consent are in place. We do not run an anonymous advice line.
[CONFIRM BEFORE LAUNCH] Covered locations, minimum age, and eligibility exclusions.
Consent and family updates
The patient decides who may receive what. Authorised contacts are recorded, identity is verified before health information is shared, and update frequency is agreed rather than assumed.
Consent can be narrowed or withdrawn at any time. Paying for a relative’s care does not by itself create a right to their clinical information.
When we contact a provider on your behalf, we disclose only what is necessary and authorised for that specific action. Information is handled under the Ghana Data Protection Act 2012 (Act 843).
Cost and deposits
Membership gives you access to BRIDGE. Case fees pay for the specific coordination work a case requires: the calls, the verification, the persistence, the documentation, and the follow-up.
A higher membership tier buys a higher level of access, continuity, and responsiveness — not preferential clinical treatment or a guaranteed outcome.
Response standards
We aim to respond to any enquiry within 30 minutes to 24 hours, depending on when it arrives and how complex it is. We publish what we can genuinely staff rather than implying constant availability.
[CONFIRM BEFORE LAUNCH]
Staffed hours: to be published
All enquiries: 30 minutes to 24 hours
Active cases: per membership tier
Emergencies: always directed to 112
Urgent and emergency situations
BRIDGE is not an emergency service and does not provide emergency dispatch. If there is chest pain, severe breathlessness, collapse, stroke symptoms, heavy bleeding, a seizure, severe injury, or another emergency, call 112 or go to the nearest emergency facility immediately.
Before any detailed enquiry, we run a conservative red-flag screen. That screen is a safety step, not a clinical assessment, and it does not replace seeing a clinician.
Ready to begin?
Join BRIDGE to open a case, or start with a few questions if you are not sure this is the right service.