Service
Organisation Referral Tracking
For programmes that issue referrals and never learn what happened next: cohort tracking, barrier resolution, and documented outcomes.
What this service helps with
We take an agreed cohort of referrals from a partner programme and follow each one through to a documented outcome, reporting on completion rates, barriers, and where the pathway broke.
Who it is for
- NGOs and community health programmes
- Screening and outreach initiatives
- Clinics referring out and losing visibility
- CSR and faith-based programmes funding care
- Academic and health-system partners measuring continuity
Situations we see
A screening event referred 200 people and nobody knows how many were seen.
A CSR programme funds treatment but has no outcome reporting for its board.
A clinic refers to a specialist centre and never hears the result.
What BRIDGE will do
- Agree cohort scope, data roles, and safeguarding before any referral is submitted
- Receive referrals through an approved secure workflow
- Contact clients with consent and coordinate the next step
- Record attendance, completion, and barriers case by case
- Report on cohort progress at an agreed cadence
- Flag systemic barriers the programme should know about
What BRIDGE will not do
- Accept patient lists uploaded through an ordinary website form
- Process individual health data beyond agreed permissions
- Report identifiable client information to a funder without lawful basis
- Replace the programme’s own clinical or safeguarding responsibilities
What we need from you
- A signed agreement covering data roles, safeguarding, and service standards
- Defined cohort, geography, and referral criteria
- A named programme owner on your side
- Consent captured at the point of referral
- Agreed reporting fields and cadence
How fees work
Contracted as a programme fee, based on cohort size, follow-up window, and reporting depth. Discovery and scoping happen before any pricing is fixed.
Response standard
Reporting cadence and case-level response standards are set in the contract rather than assumed.
We aim to respond to enquiries within 30 minutes to 24 hours. Staffed hours are still being finalised. [CONFIRM BEFORE LAUNCH] Staffed hours and tier-specific response windows.
Clinical boundary
BRIDGE coordinates and documents. Clinical care remains with the providers, and programme accountability remains with the programme. BRIDGE is not an emergency service. For emergencies, call 112 or go to the nearest emergency facility.
Questions
Can we start by sending a spreadsheet of patients?
No. Referrals are only accepted after contracting, through an approved secure workflow.
What outcomes can you report?
Contacted, booked, attended, completed, barrier resolved, outcome documented, and lost to follow-up — defined the same way for every case.
Can you support a sponsored cohort?
Yes. Partner-funded pathways for defined populations are part of the model, with eligibility and limits stated.
Talk to us about a programme
Join BRIDGE to open a case. If you are not sure this is the right service, start with a few questions instead.