Service
Diaspora Family Coordination
Paying for a relative’s care from abroad does not automatically mean knowing what is happening. This service closes that gap, with consent at the centre.
What this service helps with
We act as the coordinated local presence: verifying what is actually happening, arranging the agreed steps with providers, and sending structured updates at a frequency you can plan around, rather than fragments from several relatives.
Who it is for
- Relatives living abroad with a parent or family member in Ghana
- Families managing a new diagnosis across time zones
- Adult children arranging recurring care from another country
- Households where several relatives currently coordinate separately
Situations we see
A parent was admitted and updates arrive second-hand, days late, and contradict each other.
Money is being sent for care with no clear picture of what it paid for.
Three siblings in three countries are each calling the same facility.
What BRIDGE will do
- Verify your identity, relationship, and authority to act
- Confirm the patient’s consent before sharing health information
- Coordinate appointments, investigations, and reports locally
- Arrange home support through selected partners
- Send scheduled written summaries to authorised contacts only
- Work around your time zone for agreed calls
What BRIDGE will not do
- Share health information without the patient’s consent
- Override a competent adult patient’s decisions
- Treat payment as a substitute for consent
- Provide continuous real-time surveillance of a relative
What we need from you
- Membership, identity verification, and consent records
- The patient’s agreement to our involvement
- A single named point of contact in the family where possible
- Your time zone and workable call windows
- Agreement on update frequency and what may be shared
How fees work
Usually a higher-touch arrangement, often on the Concierge tier, because it involves scheduled updates and continuity rather than a single task. Case charges are quoted after scoping.
Response standard
Scheduled updates go out at the agreed cadence. Between updates, we respond within your tier’s standard.
We aim to respond to enquiries within 30 minutes to 24 hours. Staffed hours are still being finalised. [CONFIRM BEFORE LAUNCH] Staffed hours and tier-specific response windows.
Clinical boundary
We coordinate and report. Clinical decisions stay with the treating providers, and the patient’s wishes remain central throughout. BRIDGE is not an emergency service. For emergencies, call 112 or go to the nearest emergency facility.
Questions
My parent is elderly. Do you still need their consent?
Yes, if they have capacity. Where capacity is in question, we follow a lawful basis and ask for supporting documentation.
Can you send me the medical records?
Only what the patient has authorised us to share, through a secure channel.
Can you attend appointments with my parent?
Companion support at appointments can be arranged where operationally available in your area.
Coordinate care for a relative in Ghana
Join BRIDGE to open a case. If you are not sure this is the right service, start with a few questions instead.